The
training I've been involved with encompasses both training users
on the new features and changes of software upgrades for
the
Desktop Publishing applications and the Mac OS itself along with
the Standard Operating Procedures used in the work environment. The
training
materials and memos to users supplement both hands on training and
group training sessions and are geared towards Quick Start Guides and
references for users to have as hard copies or posted in HTML or PDF
format on an Intranet site or file server volume.
These
examples are posted merely as examples of a variety of clear, concise, but
not too dry communications to help the user to help themselves.
ADflow Quick
Start Guide: This is a simple step by step guide given out
at a meeting before individual hands on training for an internal beta test
of a workflow software module.
Network Change
Notice: This memo was issued to announce both changes
to network file server volumes
and
on
the end
user configurations. The use of visual cues and
step by step instructions and the mild humor of the cover sheet help to
ease the end user to feel comfortable with a number of simultaneous changes
to their work environment.
Canto
Cumulus Client Guide: This guide was written to show every
element of the client software as used
in the
specific
end user environment. Meant to be printed on standard
three hole punch paper and added as a chapter to a Standard Operating
Procedure binder kept by each end user.
OpenItem Memo: This
memo describes a FileMaker Runtime Solution, a version of which can be
downloaded
elsewhere
on this site, created to speed navigating a
group of image storage file server volumes containing over six hundred
separate folders.
